Three roles

Three desks. One hospital truth.

Patient, doctor and staff see the same IDs — from their own desk. Agents never replace the person in charge.

Patient

Token, appointment, bill

See your visit, watch the queue, keep history. Reminders come from the communication agent — not a missed call.

  • Token on the phone
  • Queue position live
  • Bill + visit history
Staff

Queue, pharmacy, TPA, tasks

Move the floor, clear the bill, assign work. Operation and billing agents close what you started.

  • Call the next token
  • Pharmacy + settle bill
  • Task manager + audit trail